Refund policy

At Zen Zita, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 7 days from the date of delivery to request a return.

Items must be unused, unwashed, and in original packaging with all tags intact.

Items that are damaged, used, or not in original condition will not be accepted.

Non-Returnable Items

Sale/discounted items

Gift cards

Perishable goods

Customized or personalized products

Refund Process

Once we receive and inspect your returned item, we will notify you via email.

If approved, your refund will be processed within 5–7 business days to your original payment method.

UPI/Bank transfer refunds may take additional 2–3 business days depending on your bank.

Exchanges

We offer exchanges for wrong size or defective products only.

To request an exchange, contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return

Email us at: anwarshah6666666@gmail.com

WhatsApp: [8176840722]

Please include your Order ID and reason for return.